Gurugram (Haryana) [India], April 27 (ANI/BusinessWire India): BMWÂ India has enabled a unique contactless experience for its customers in India. Introduced on April 2, 2020, the BMWÂ Contactless Experience enables customers to explore and buy new and pre-owned BMWÂ cars, book vehicle service, make payments securely online and more, with a click of a button using www.bmw-contactless.in
1. Explore the world of BMWÂ from the comfort of your home
2. Review and buy new and pre-owned BMWÂ cars
3. Book vehicle service instantly #BMW Contactless #StayHome #StaySafe Arlindo Teixeira , Acting President, BMW Group India said, “At BMW , customers are at the core of everything we do.
the current pandemic situation, we have successfully transformed our business processes and put in place various measures to effectively and efficiently serve our existing customers and prospects by leveraging new-age digital technologies. An industry-first comprehensive initiative, the BMWÂ Contactless Experience offers consumers an all-new way to explore and experience the world of BMWÂ while being in the comfort of their homes.”
“Since its launch in April 2020, we have seen a tremendous increase in customer engagement, configuration requests and virtual product presentations on this platform. As business dynamics evolve post the current COVID -19 pandemic, the BMWÂ Contactless Experience will play a crucial role in offering seamless sales and aftersales services to our existing and new customers.
We will bring JOY to our customers no matter where they are,” Teixeira added. BMWÂ Contactless Experience introduces customers to a new way of exploring, experiencing and owning a BMWÂ without the need of visiting an authorised BMWÂ dealership facility. It is designed to seamlessly take customers through a fascinating range of BMWÂ products and services virtually.
Customers can now personalise their preferred BMW and have their queries on product, service packages and finance options addressed in real-time by interacting with a dealer representative online. Customers can simply use either their smartphone, tablet or personal computer to interact with the sales consultant virtually and get a 360° view of vehicle exterior, interior and discuss other features. Vehicle brochures, specification details and other documents are shared online avoiding any physical contact.
Customers will receive their BMWÂ at the place of their choice after a thorough sanitisation process along with handover of all vehicle documents in a sanitised envelope. BMWContactless Experience can also assist consumers to explore and buy a BMWÂ pre-owned vehicles. Existing BMWÂ customers can book a service instantly using BMWÂ Contactless Experience.
Once logged into their account, customers can choose a convenient date and time, type of service required and confirm vehicle pick up and drop details. Service cost estimates along with details of the service are sent for customer approval using BMWÂ Smart Video. Secure online payments for services availed offers complete peace of mind.
The serviced vehicle is fully sanitised and delivered as per the requested location. The deliveries and servicing of all customer vehicles will be done adhering to all local government directives post the lockdown period. BMWÂ India Financial Services will play an instrumental role in facilitating sales in the challenging market conditions.
Customised and flexible financial solutions will be significantly valuable to premium clientele of BMWÂ in these unprecedented and critical times.
To know more about BMWÂ Contactless Experience, please visit www.bmw-contactless.in Website: www.bmw.in Facebook: https://www.facebook.com/bmwindia Twitter: https://twitter.com/bmwindia YouTube: https://www.youtube.com/user/bmwindia Instagram: https://www.instagram.com/bmwindia_official #BMWÂ #BMWÂ India #SheerDrivingPleasureÂ
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